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Delivery Costs

Mainland UK

Our standard carriage is £4.95 per order (Mainland England, Wales, Lowlands Scotland, some Highlands). We send all orders to the UK on an overnight or two day service available Monday to Friday ONLY. Orders sent out on Friday should arrive on Monday. Delivery times to Northern Ireland and Highlands of Scotland can take up to 2-3 days to arrive.

We aim to despatch orders on a tracked service within 1-2 days of receipt. However, during busy periods and Bank Holidays this can sometimes not be possible. Please also note that some items we list on the website are ordered specially from our suppliers, clearly stated in the item's description. As a result, any orders containing these items may take longer to dispatch.

If there are any problems with your order we will contact you at the earliest opportunity.


Lightweight orders (UK)

Orders of low value and light in weight (e.g. a sachet of yeast, a bag of crown caps etc) will be sent via Royal Mail to provide cheaper shipping costs. The reduced shipping cost will not show on your order but we will adjust the invoice total when processing and take the appropriate payment when you order is ready to dispatch. We will advise you of any problems.

Low value = under £40. Light in weight = under 1kg and small enough to fall under what Royal Mail regard as 'Small Parcel', 'Large Letter' or 'Letter'.

If you wish to see how much postage you will be charged before placing your order, please phone us on 01325 380780 or alternatively send us an email and we will be more than happy to assist.


Priority Despatch

Our Priority Despatch service is a fantastic way to get your order sooner! For an additional £2.50 on top of the standard postage charge your order will be given priority over other orders waiting to be sent out.

Any orders selected as Priority Dispatch and placed before 11am Monday-Thursday will be processed and dispatched the same day as tracked parcels using our highly-trusted couriers.

Priority Despatch service applies to WEEKDAYS ONLY. Any Priority Despatch orders placed after 11am on Thursdays will be processed the following Friday and sent out to arrive Monday. Any placed after 11am on Fridays will be processed the following Monday to arrive Tuesday.  For Saturday deliveries, please see below.

Although we send orders out with Priority Despatch on an overnight service with our reliable couriers, occasional problems can arise so we do not guarantee next day delivery. 

Please check items you are ordering as we do get some products in to order and this is clearly stated in the products description; for these items Express Despatch is not possible.  Occasionally, an item may be out of stock and cannot be sent immediately.  If this situation arises, we will contact you at the earliest opportunity and, provided you are able to wait for the out of stock item, remove the £2.50 charge. Please ensure you have supplied a telephone number/email address you can be contacted on should the need arise.


Saturday Delivery

Saturday delivery is available for any England, Wales, Lowlands of Scotland orders, for an extra charge of £16.00 per parcel. Please ask for Saturday delivery in the delivery options box on 'Customer info.' page. We will notify you if it is more than one parcel and adjust the postage accordingly.


Click and Collect

We are now able to offer a Click and Collect service for collection in our shop. Simply order the items you require and choose the "Click and Collect" shipping method on checkout. We will take payment for your order and inform you when your order is ready to collect in the shop!


Other Regions

Post Code/Area

Cost per parcel (up to 28kg)

Isle of Man - Isle of Wight - Isle of Scilly

FK18-19; IV; KA27-28; KW; PH17-26 PH 30-50

PA20-38 PA40-49 PA60-78 PA87-88; ZE & HS 


£13.45

BT (Belfast) 

£12.40

Channel Islands (orders sent minus VAT)

£14.67

**We will advise if the order is more than one parcel before proceeding.

** Please note 'PER PARCEL' also depends on volume as well as weight.


Overseas

Please note that due to restrictions on 'Prohibited Items' we cannot send Acids or CO2 of any nature overseas via Royal Mail (as a lightweight order) or by courier. Please ensure that what you are ordering is eligible for overseas postage (which will be clearly stated in the items description).

The prices below are based on 1 parcel weighing up to 25kg. If your order can be sent cheaper, we will do so and charge the appropriate lower post & packing cost. If your order is heavier than 25kgs or will be more than one parcel (meaning an additional charge for each subsequent parcel at the 'per parcel' cost), we will inform you of the cost and obtain your agreement before proceeding.

Cheaper postage costs are available on orders weighing up to 2kgs. We are now automatically sending these orders on a tracked delivery service, unless we have received instructions to do otherwise. For these orders there is a cheaper 'untracked' service, however use of a non-tracked delivery service is at your own risk and we cannot take any responsibility for lost or damaged parcels sent this way. 

BELGIUM

FRANCE

GERMANY

LUXEMBOURG

NETHERLANDS

REPUBLIC OF IRELAND



£16.60 per parcel up to 25kg

AUSTRIA

DENMARK 

FINLAND

ITALY

NORWAY

PORTUGAL

SPAIN

SWEDEN

SWITZERLAND  




£19.90 per parcel up to 25kg

ANDORRA

BULGARIA

CROATIA

CZECH REPUBLIC

ESTONIA

GREECE

HUNGARY

LATVIA

LITHUANIA

POLAND

ROMANIA

SLOVAKIA

SLOVENIA  







£32.50 per parcel up to 25kg

All other countries

We will advise on cost of delivery, before proceeding, via email. If you are happy to proceed with your order, we can then send a PayPal request via email for the amount owing, or you can pay by card by calling 0044 1325 380780.

Please note, all the prices quoted are a guide only. Some outlying areas/heavier parcels may be more expensive and sometimes the volumetric weight of a parcel may be higher than the actual weight and, thus,incur a higher shipping cost. If this is the case, we will contact you before proceeding.

UNITED STATES of AMERICA

We can only accept payment via PayPal for any orders to the USA.  When ordering, please select 'Pay over the Phone'.  We will then contact you by email to confirm the total cost including shipping and, if you wish to proceed, we will send a PayPal request for the full amount. 

© 2015 Hop and Grape